Shipping & Returns
Big, heavy furniture โ made easy to buy online. This page explains how we deliver your order, how returns work, and what to do if something goes wrong.
Shipping Information
UK delivery only
We deliver within the United Kingdom. Check the delivery terms on your chosen product or written quote.
Retail orders: where a product states that standard mainland delivery is included, this applies to that product. Northern Ireland, the Scottish Highlands and UK islands have an extra delivery charge: contact us before buying. Other Scottish postcodes can have product-specific delivery terms; please ask us to confirm.
Plain-table trade offer: the ยฃ499 single-set guide includes standard delivery to one mainland England or Wales address. Scotland, Northern Ireland, UK islands and special access are quoted separately. Multi-set and mixed orders receive an itemised furniture and delivery quote.
Tell us about stairs, positioning or restricted access before ordering. Your quote confirms the delivery charge and final total before payment.
Made to order โ dispatch times
Every piece is built to order in our South England workshop.
Typical dispatch times are:
โ Most items: Sent within 7-10 working days
โ Larger sets: usually dispatched within 7โ14 days. For bulk orders, contact us for a dispatch estimate.
Weโll email you a dispatch confirmation with tracking details (where available) as soon as your order leaves the workshop.
If you need something by a specific date (birthday, event, opening night), contact us before ordering and weโll let you know whatโs realistic.
How we deliver
Our furniture is heavy and bulky, so we use a mix of courier services and pallet deliveries, depending on the item.
โ Deliveries usually take place on weekdays.
โ Larger sets may arrive on a pallet to the kerbside or driveway, rather than being carried inside.
โ For safety, someone needs to be at home to receive and help move heavier pieces.
We pack everything very carefully so it arrives in one piece and ready to use.
When your order arrives
As soon as your furniture arrives:
1. Check the packaging for any obvious damage before the driver leaves.
2. Unpack carefully and keep the packaging for a few days in case a return is needed.
3. Inspect the item itself and let us know straight away if there is any issue.
If something is damaged or not what you expected, email us with:
โ Your name and order number
โ Photos of the item and any damage to the packaging
โ A short description of the problem
Weโll work with you to put it right as quickly as possible.
Returns & Refunds
For eligible online consumer purchases, you can tell us you wish to cancel within 14 days of delivery and return the goods within the following 14 days. No reason is needed. You may inspect the item as you would in a shop; a deduction may apply for handling beyond this that reduces its value.
Contact us for return arrangements before sending bulky furniture. Any return-cost responsibility must follow the information provided before your order and your statutory rights.
If an item is faulty, damaged or not as described, contact us so we can put it right in line with your statutory rights. Please send your order number and photos if available. We cover reasonable return costs for faulty or damaged items. These rights also apply to personalised pieces.
Personalised engraving and items made to your individual specifications are normally excluded from change-of-mind cancellation rights. Standard furniture is not automatically excluded just because we build it after you order. Faulty or misdescribed goods remain covered by your statutory rights.
Refunds go back to your original payment method. For an eligible consumer cancellation, we refund within the legal deadline: no later than 14 days after receiving the goods back, or evidence that you sent them back, whichever is earlier. This includes standard outbound delivery where paid. Payment providers may take additional time to display the credit.
If a refund is not showing, contact info@barrelsfurniture.com.
For delivery, access, return or refund questions, email info@barrelsfurniture.com or use our contact form.
Business orders follow the written quote and agreed terms; consumer cancellation rules do not automatically apply to trade purchases. Nothing here limits rights that cannot legally be excluded.
Request a refund
To request a return, email info@barrelsfurniture.com or use the form below. Include your name, order number and what you need help with.
For eligible online consumer purchases, tell us you wish to cancel within 14 days of delivery; you then have another 14 days to return the item. Personalised and genuinely bespoke items have different change-of-mind rules, explained above.
Report damage or faults promptly so we can help. There is no blanket three-day limit on your statutory rights, and this form is not the only way to contact us.